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Resource Telehealth

Telemedicine-“a two-way, real- time interactive communication between a patient and a physician or practitioner at a distant site through telecommunications equipment that includes, at a minimum, audio and visual equipment.”

Telemedicine services may make up 2 distinct services, depending on where the patient is located during the telemedicine encounter. Table 1 outlines the different coding and billing requirements whether you are the “performing physician/provider” or the “hosting facility.” In addition, since alternate terms may be used, we have included those, as well:

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Center for Connected Health Policy (CCHP). There is an amazing amount of valuable information on this site, giving the regulations for federal and each state.:

 
Feds and U.S. Attorneys Continue to Crack Down on Telemedicine Fraud

Medical practitioners in Michigan are held responsible for their role in Medicare fraud scheme.

 
The Centers for Medicare & Medicaid Services (CMS) proposed in the 2022 Physician Fee Schedule to extend telehealth flexibilities through 2023 instead of through the end of the COVID-19 public health emergency, which is expected to run through this year. Physician groups in comments on the rule called for a permanent solution beyond the dates set by CMS. Groups also submitted comments on MIPS Value Pathways (MVPs), ACO policies, and pending payment cuts. The final rule is expected around November 1, 2021.

 
Telemedicine-“a two-way, real- time interactive communication between a patient and a physician or practitioner at a distant site through telecommunications equipment that includes, at a minimum, audio and visual equipment.”

Telemedicine services may make up 2 distinct services, depending on where the patient is located during the telemedicine encounter. Table 1 outlines the different coding and billing requirements whether you are the “performing physician/provider” or the “hosting facility.” In addition, since alternate terms may be used, we have included those, as well:

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This link only takes me to the aap website. Can you make this table printable?
 
A spending package signed by President Joe Biden on March 15 extends some telehealth flexibilities for an additional 151 days after the public health emergency officially ends.

These extended flexibilities allow:

*Medicare patients to continue receiving telemedicine services from their homes;
*Physicians to continue receiving payment for audio-only visits; and
*Medicare patients to receive a telemedicine mental health visit without having an in-person visit first.
The temporary extension allows Congress more time to study the impacts of expanding telehealth access and Medicare and whether the flexibilities should be made permanent.

The PHE is set to expire on April 16, 2022.

 
Get this free resource from AAPC.
If you need some Telehealth guidance this is a great tool.
Excellent infographic from AAPC on Telehealth.
There are 6 steps you must take to get telehealth claims paid. Use this easy-to-follow guide to avoid any missteps. Download the printable guide at this link: https://hubs.la/Q017rdBJ0

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ReachMD and the AMA addresses the future of telehealth. This is an excellent resource!

 
HHS will continue to include select telehealth and telephone-only services in its risk-adjustment programs.
Published guidance on April 21, 2020, stating that telehealth, including audio and video encounters, were acceptable for inclusion of HCC codes, because they were being used as in-person visits, and being encouraged to slow the spread of COVID-19.

CMS:

1. The e-visit CPT set (98970-98972, 99421-99423) and (98966- 98968, 99441-99443) is for use by physicians and non-physician qualified health professionals who may independently bill for E&M (evaluation and management) visits. If they are not allowed to bill for E&M services, their telehealth services would not count toward HCC capture.
2. Like telehealth visits, telephone-only services are subject to the same requirements regarding provider type and diagnostic value, and must be reimbursable under applicable state law. If states have taken audio-only encounters off of their payable services, or have let their PHE (public health emergency) waivers end, they may not be considered for HCC reporting.
3. We recognize that many conditions cannot be diagnosed telephonically, but will defer to applicable coding and diagnosis guidelines setting groups (e.g., the American Medical Association) on what a permissible diagnosis telephonically may be. Risk-adjustment eligible diagnosis codes provided via allowable telehealth and telephone-only services will be validated in HHS-operated risk adjustment data validation in the same manner as risk adjustment diagnosis codes provided via in-person services are validated.
4. HHS evaluates CPT/HCPCS codes for inclusion in risk adjustment on a quarterly basis, which allows for new codes to be evaluated and included regularly. We also intend to reconsider these codes’ inclusion for future benefit years, as appropriate.

 
The HHS Issues Guidance on HIPAA and Audio-Only Telehealth guidance on how covered health care providers and health plans can use remote communication technologies to provide audio-only telehealth services when such communications are conducted in a manner that is consistent with the applicable requirements of HIPAA.

The guidance explains how the HIPAA Rules permit health care providers and plans to offer audio telehealth while protecting the privacy and security of individuals’ health information.

How to Use Remote Communication Technologies for Audio-Only Telehealth:


 
Telehealth Services Covered by Medicare and Included in CPT Code Set.

This table reflects the currently available Current Procedural Terminology (CPT®) codes and HCPCS codes that can be used to report telehealth services through Medicare and/or private payors. Each year, CMS publishes a comprehensive list of telehealth services which are covered under the Medicare program. Effective March 1, 2020, CMS published additional services that will be covered as telehealth for the duration of the Public Health Crisis (PHC) caused by COVID-19. Within the CPT code set, Appendix P—CPT Codes That May Be Used For Synchronous Telemedicine Services is used to denote CPT codes that may also be provided via telehealth.

 
Inconsistency in Telehealth Regulations Continues to be troublesome.

Each state has different guidelines/rules.

The Protecting Telehealth Access Act was introduced in the Senate in 2021, in order to expand telehealth access and advocate for this coverage beyond the COVID-19 pandemic.

 
2023 updates:

  • The AMA has developed a new modifier, -93 for audio only services. Medicare is requiring its use in 2023. There is a new speaker symbol in the 2023 CPT book for services that CPT states can be performed via audio only, and these are listed in Appendix T.
  • Starting 1/1/23, FQHCs and RHCs should use modifier 93 for audio-only visits, replacing modifier FQ.
  • CMS continues to say that geographic flexibilities will end after the PHE ends. They will continue to pay for visits to patients in their homes for 151 days after the PHE ends. There are groups lobbying Congress to change this, and CMS states it will take an act of Congress to allow practices to continue to provide services to patients in their homes, and not located in a geographic underserved area. For behavioral health, the patient’s home will continue to be allowed as an originating site.
  • Reimbursement for Q3014, originating site payment, will be $28.61
 
AMA guidance for coding Telehealth/telemedicine

Policy & Payment guidelines.

List of codes for:
Telehealth visits
Online digital visits
Remote patient monitoring
Self Measured Blood Pressure
Telephone E/M services


 
2023 Telehealth changes

  1. Discontinuing reimbursement of telephone (audio-only) evaluation and management (E/M) services;
  2. Discontinuing the use of virtual direct supervision;
  3. Five new permanent telehealth codes for prolonged E/M services and chronic pain management;
  4. Postponing the effective date of the telemental health six-month rule until 151 days after the public health emergency (PHE) ends;
  5. Extending coverage of the temporary telehealth codes until 151 days after the PHE ends;
  6. Adding 54 codes to the Category 3 telehealth list and modifying their expiration to the later of the end of 2023 or 151 days after the PHE ends.
Discontinuing Reimbursement of Telephone (Audio-Only) E/M Services

CMS stated two-way interactive audio-video telecommunications technology will continue to be the Medicare requirement for telehealth services following the PHE. This is because Section 1834(m)(2)(A) of the Social Security Act requires telehealth services be analogous to in-person care by being capable of serving as a substitute for the face-to-face encounter. CMS stated, “we believe that the statute requires that telehealth services be so analogous to in-person care such that the telehealth service is essentially a substitute for a face-to-face encounter.” As audio-only telephone is inherently non-face-to-face.

Discontinuing the Use of Virtual Direct Supervision

This change was temporary because CMS was concerned widespread direct supervision through virtual presence may not be safe for some clinical situations.

Three New Telehealth Codes for Prolonged E/M Services and Chronic Pain Management

CMS itself proposed five new codes to be added to the Medicare Telehealth Services list on a permanent basis:

G0316 (Prolonged hospital inpatient or observation care evaluation and management service(s) beyond the total time for the primary service (when the primary service has been selected using time on the date of the primary service); each additional 15 minutes by the physician or qualified healthcare professional, with or without direct patient contact (list separately in addition to CPT codes 99223, 99233, and 99236 for hospital inpatient or observation care evaluation and management services). (must be furnished in-person without the use of telecommunications technology.)
G0317 (Prolonged nursing facility evaluation and management service(s) beyond the total time for the primary service (when the primary service has been selected using time on the date of the primary service); each additional 15 minutes by the physician or qualified healthcare professional, with or without direct patient contact (list separately in addition to CPT codes 99306, 99310 for nursing facility evaluation and management services).

G0318 (Prolonged home or residence evaluation and management service(s) beyond the total time for the primary service (when the primary service has been selected using time on the date of the primary service); each additional 15 minutes by the physician or qualified healthcare professional, with or without direct patient contact (list separately in addition to CPT codes 99345, 99350 for home or residence evaluation and management services).

G3002 (Chronic pain management and treatment, monthly bundle including, diagnosis; assessment and monitoring; administration of a validated pain rating scale or tool; the development, implementation, revision, and/or maintenance of a person-centered care plan that includes strengths, goals, clinical needs, and desired outcomes; overall treatment management; facilitation and coordination of any necessary behavioral health treatment; medication management; pain and health literacy counseling; any necessary chronic pain related crisis care; and ongoing communication and care coordination between relevant practitioners furnishing e.g. physical therapy and occupational therapy, complementary and integrative approaches, and community-based care, as appropriate. Required initial face-to-face visit at least 30 minutes provided by a physician or other qualified health professional; first 30 minutes personally provided by physician or other qualified health care professional, per calendar month. (When using G3002, 30 minutes must be met or exceeded.))

G3003 (Each additional 15 minutes of chronic pain management and treatment by a physician or other qualified health care professional, per calendar month (List separately in addition to code for G3002). (When using G3003, 15 minutes must be met or exceeded.)).

Postponing the Effective Date of the Telemental Health Six-Month Rule Until 151 Days After PHE Ends

Medicare will cover a telehealth service delivered while the patient is located at home if the following conditions are met:

  1. The practitioner conducts an in-person exam of the patient within the six months before the initial telehealth service;
  2. The telehealth service is furnished for purposes of diagnosis, evaluation, or treatment of a mental health disorder (other than for treatment of a diagnosed substance use disorder (SUD) or co-occurring mental health disorder); and
  3. The practitioner conducts at least one in-person service every 12 months of each follow-up telehealth service.
Extending Coverage of the Temporary Telehealth Codes Until 151 Days After the PHE Ends

CMS stated this extension may simplify the post-PHE transition by applying the same coverage end date to all the various waiver-related telehealth codes in a hope to reduce billing errors. The complete list of temporary codes being extended for 182 days after the PHE ends can be found at this link- https://www.foley.com/-/media/files/insights/publications/2022/11/table-14.pdf?la=en

Adding 54 Codes to the Category 3 Telehealth List

CMS’ Category 3 list contains services that likely have a clinical benefit when furnished via telehealth, but lack sufficient evidence to justify permanent coverage. CMS proposed adding 54 codes to that Category 3 list. The services fall into nine categories: (1) therapy; (2) electronic analysis of implanted neurostimulator pulse generator/transmitter; (3) adaptive behavior treatment and behavior identification assessment; (4) behavioral health; (5) ophthalmologic; (6) cognition; (7) ventilator management; (8) speech therapy; and (9) audiologic. The complete list can be found at this link.

 
The U.S. Department of Health and Human Services’ (HHS’) Office of Inspector General’s (OIG) Pandemic Response Accountability Committee (PRAC) Health Care Subgroup issued a report, December 2022, revealing telehealth use and integrity risks in six federal agencies during the first year of the COVID-19 public health emergency (PHE).

  • Medicare (HHS)
  • TRICARE (Department of Defense)
  • Federal Employees Health Benefits Program (Office of Personnel Management)
  • Veterans Health Administration (Department of Veterans Affairs)
  • Office of Workers’ Compensation Programs (Department of Labor)
  • Federal Bureau of Prisons and U.S. Marshals Service (Department of Justice)

OIG focused on four questions:

  1. To what extent did the selected programs in six federal agencies make telehealth services available to individuals during the pandemic?
  2. To what extent did individuals served by the selected programs use telehealth services during the first year of the pandemic?
  3. What types of program integrity risks are associated with the use of telehealth services?
  4. What types of data and safeguards could strengthen oversight?
Key points:
Telehealth use increased dramatically.
A variety of telehealth services were available to patients.
Program integrity risks were found that could indicate fraud, waste, or abuse. They include high-volume billing, duplicate claims, and inappropriate charges for the most expensive level of telehealth services.
There wasn’t enough data to assess the impact of telehealth on quality of care and to conduct a complete oversight of telehealth services. The programs are looking into safeguards to oversee telehealth services and strengthen program integrity, such as additional monitoring, billing controls, provider education, and collecting additional data related to telehealth data and its impact on quality of care.

 
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